FREQUENTLY ASKED QUESTIONS
How does PDE help me?
PDE helps you with any small graphic design task which includes updating existing designs or creating new ones. Our monthly plans offer unlimited small graphic
design tasks delivered professionally to your requirement. We also offer a one-off job order for single tasks.
Who is PDE for?
PDE is for anyone who has a professional requirement for small graphic design tasks. We cater to a wide range of clients ranging from startups to enterprises.
As long as you need help with small graphic design tasks, we have a match :)
How do we define a small graphic design task?
At PDE, we define a small graphic design task as the one which can be completed within 30 minutes. Other complex tasks are out of scope. If you're not sure about the
complexity of the task, please feel free to write to us at email@example.com
. You can click here
to see what's a routine
How long does it take to complete a task?
Depending on which plan you choose the time will vary. For the Basic Plan we deliver within 1-3 business days. For other plans and one-off jobs, we deliver within 1 business day.
How exactly do you define next business day?
Next business day begins once a request is assigned to a designer. Sometimes this is immediate, but if further assistance or clarification is needed the total delivery timeline may vary.
Requests or revisions received after 6PM PST, during the weekend or on a US holiday will need an extra business day to review and assign.
I cannot send my files via email due to the size. What do I do?
It's the age of the Cloud! You can use any cloud service of your choice to send large files to us. If you need help with this, please let us know.
What if I'm not happy with the design?
Each design is subject to your approval, and you are encouraged to request revisions until you are completely happy.
Is there a contract commitment on the monthly plan?
No. Our monthly service is billed using a recurring monthly subscription.
There are no contracts to sign, setup fees or cancellation fees. You can cancel at any time, no strings attached.